BLOG

Customer Strategy vs Digital Strategy: Don't Let the Jargon Get in the Way

Customer Strategy vs Digital Strategy: Don't Let the Jargon Get in the Way

In recent years, the term ‘customer interaction strategy’ has morphed into ‘digital strategy’. So what’s the difference? Actually very little.
READ MORE

MORE ARTICLES

Commoditisation Will Reshape and Replace ICT Roles

Are ICT leaders and their teams immune from replacement by an app? I don't think... MORE

DIY Integration Will Disrupt the Applications Space

Last week I had the crystal ball out and predicted we're about to see disruption in the consumer... MORE

The Internet of Things Will Change the Way You Shop for Gadgets

The consumer electronics industry is ripe for disruption, it's coming, and the good news is it will make... MORE

Trust – The Core Competency of Our Time

One of the guests at Voco's recent Disruptor Dinner was Oscar Peppitt, GM for Uber NZ. An interesting... MORE

Prospective Hindsight Makes for Better Negotiation Outcomes

Have you ever taken part in a pre-mortem? It's more fun than it sounds. You get to put on your black hat... MORE

TaaS Coming Your Way. The Government Says So.

During the 15 years that Voco has been working in technology enabled change, the market has seen some seismic... MORE

Major Shifts in Sourcing and Integrating ICT Services

For some time Voco has been seeing a sea change in sourcing and integrating ICT services from bundled... MORE

Is Bi-Modal IT your Enterprise's Next Big Thing?

Most organisations are finding that traditional practices for delivering IT projects and services are not... MORE

12345