PROJECTS CONTACT

"Voco delivered seamlessly. They've ensured we have a very sound commercial footing to go forward from."

Contact Outsourcing of Corporate Desktop as a Service

Contact asked Voco to help outsource and negotiate agreements that would see the company's 1,115 staff transition to Desktop-as-a-Service.

Contact keeps the lights burning for over half a million Kiwis. It supplies electricity, natural gas and bottled LPG. Contact owns some of the country’s most important power generation assets including hydro, geothermal and gas-fired power stations.

Business Challenge

In early 2015, nine months into a project to refresh desktop hardware and software for their staff, Contact asked Voco to get involved and make the organisation accountable for achieving its desired outcomes and timelines. Contact recognised that aspects of the skill set required were not held in house and they would benefit from the guidance of people fluent with the IT marketplace.

Contact planned to move staff from Windows XP to Windows 8.1, upgrade all desktop and laptop equipment, and [transition to] desktop software as a service. The company needed to negotiate a commercial agreement that protected the business and provided for appropriate service levels.

Solution

Voco:

  • Assisted with the evaluation of all responses.
  • Structured the negotiation with the selected supplier.
  • Led the commercial discussions ensuring that Contact was on a sound commercial footing.
  • Drafted and negotiated SLAs
  • Prepared the Master Services Agreement and associated Statements of Work.

Voco prepared the business case and worked with Contact’s lawyers to negotiate with the chosen supplier on the service model, service definitions, service specification, transition planning and commercial terms. They ran stakeholder and executive briefings, kept Contact to timelines and ensured knowledge was transferred to the team.

Results

Contact achieved a robust commercial agreement for the supply of Desktop-as-a-Service that managed the company’s transition, risk and operational requirements. A fixed price on the transition resulted in cost efficiencies of between 10 and 15 per cent.

QUICK READ

Contact asked Voco to steer a project to transition their staff to Desktop-as-a-Service. Voco helped negotiate and implement a commercial agreement that managed the transition, risk and operational requirements, while achieving cost efficiencies of between 10 and 15 per cent for Contact.

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