New Zealand's largest company, Fonterra Cooperative Group Limited, New Zealand farmers. The company is responsible for approximately 30% of the world's dairy exports and has revenue exceeding 19.87 billion. Fonterra's IT delivery and service quality needed to be improved to meet increasing demand for IT services and address vendor performance issues.
Fonterra was able to create a more responsive interface between the business and its IT, allowing for an enhanced customer experience. The improved service quality was realised at the same time as greater cost efficiencies.
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“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”
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