PROJECTS HAMILTON CITY COUNCIL

Hamilton City Council needed to develop a digital strategy as part of its wider Economic Development Strategy.

Challenge

Hamilton aspires to a value proposition as a “young, dynamic, agile city able to capitalise on opportunity”. The Council recognised the importance of digital technologies in underpinning the city’s growth and development and challenged Voco to develop a digital strategy for the city.

Solution

Voco drove a consultative process that uncovered the differentiating attributes of Hamilton and developed them into the Digital Hamilton strategy framework. The framework provides a guiding context for the further development of City Strategies covering aspects of Hamilton’s strategic foundations for growth such as traffic and infrastructure. Voco identified how digital tools could be successfully deployed and demonstrated, and how to draw on these tools to assist economic, social, environmental and cultural development. The subsequent strategy was woven through the Council’s existing business strategies.

Results

Five years on Digital Hamilton remains an anchoring strategy supporting Hamilton City’s economic development. Voco has recently been re-engaged to update the strategy and help Hamilton City Council prepare its Digital Enablement Plan as required by Government.

PROJECTS

ANZ

ANZ engaged Voco to design and build a new, enterprise-wide Contact Centre solution. Voco helped...MORE

“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”

Vodafone

Vodafone had recently acquired TelstraClear for $840m. The company asked Voco to help complete the...MORE

"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone

Contact

Contact asked Voco to help outsource and negotiate agreements that would see the company's...MORE

"Voco delivered seamlessly. They've ensured we have a very sound commercial footing to go forward from."

Mark Corbitt

General Manager, ICT