PROJECTS HEALTHCARE HOLDINGS

Healthcare Holdings wanted to ensure that its IT supported and enabled the expansion of the business in the rapidly evolving health sector.

Healthcare Holdings Group is New Zealand’s largest provider of community-based health, rehabilitation and disability services, with over 7,000 staff across the country.

Challenge

Healthcare Holdings is navigating a formidable set of business opportunities and challenges as delivery models and risk management in the health sector evolve rapidly, and it seeks to establish beach-head operations in Australia and Asia. Management recognised that Healthcare needed to increase its IT capability to both successfully govern a wide portfolio of challenging projects, and assess and align technology opportunities.

Solution

Voco:

  • Provided the independent member of the Healthcare Holdings’ portfolio management group, the governance body that prioritises and provides oversight of the Group’s business and IT projects.
  • Undertook due diligence on a critical software system that would become central to the Group’s service delivery.
  • Developed the telecommunications strategy for the Group, focusing on Unified Communications options.
  • Undertook an evaluation of mobile and data network proposals.

Results

Voco provided experience and insight that assisted Healthcare to make its key project decisions with confidence. Voco remains involved in an independent challenge and mentoring role with the Enterprise Project Management Office.

PROJECTS

ANZ

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“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”

Vodafone

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"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone

Contact

Contact asked Voco to help outsource and negotiate agreements that would see the company's...MORE

"Voco delivered seamlessly. They've ensured we have a very sound commercial footing to go forward from."

Mark Corbitt

General Manager, ICT