Inland Revenue has over 5,500 staff based in 17 cities and towns.
Inland Revenue selected Voco initially to provide a sourcing strategy and negotiation expertise as the enterprise converged its communications services. The aim was to reduce cost and improve IT service delivery to end users. The engagement grew to encompass development of the business cases, provision of specialist technical leadership and delivery of a PMO to support Inland Revenue’s project manager.
Inland Revenue achieved a double digit reduction in cost and a significant uplift in capability and capacity. The project won the ‘Most Successful Project Implementation’ category in Computer World’s Excellence Awards (2007).
Fletcher Building engaged Voco to lead an IT outsourcing evaluation and operating model...MORE
Fletcher Building engaged Voco to lead an IT outsourcing evaluation and operating model transformation. The company was seeking to reduce cost, consolidate IT delivery and drive transformational change.
ANZ engaged Voco to design and build a new, enterprise-wide Contact Centre solution. Voco helped...MORE
“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”
Vodafone had recently acquired TelstraClear for $840m. The company asked Voco to help complete the...MORE
"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."
Enterprise Director, Vodafone