New Zealand Post asked Voco to help the organisation combine three call centres into one.

New Zealand Post Group consists of a range of businesses providing communication and business
solutions, from the core mail business through to banking and digital solutions.


New Zealand Post asked Voco to develop a business case for re-engineering three disparate call centres and then identify the technology required to support the new processes.


Voco provided subject matter and best practice expertise. We facilitated design of the new processes and assisted in developing the business case. The business case focused on improved workforce management, consolidation of current operations into a virtual call centre and improved processes.


New Zealand Post significantly reduced cost and decreased call handling times in its Enterprise and Logistics contact centres.



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“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”


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"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone


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"Voco delivered seamlessly. They've ensured we have a very sound commercial footing to go forward from."

Mark Corbitt

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