PROJECTS NEW ZEALAND POST

New Zealand Post asked Voco to help the organisation combine three call centres into one.

New Zealand Post Group consists of a range of businesses providing communication and business
solutions, from the core mail business through to banking and digital solutions.

Challenge

New Zealand Post asked Voco to develop a business case for re-engineering three disparate call centres and then identify the technology required to support the new processes.

Solution

Voco provided subject matter and best practice expertise. We facilitated design of the new processes and assisted in developing the business case. The business case focused on improved workforce management, consolidation of current operations into a virtual call centre and improved processes.

Results

New Zealand Post significantly reduced cost and decreased call handling times in its Enterprise and Logistics contact centres.

PROJECTS

ANZ

ANZ engaged Voco to design and build a new, enterprise-wide Contact Centre solution. Voco helped...MORE

“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”

Vodafone

Vodafone had recently acquired TelstraClear for $840m. The company asked Voco to help complete the...MORE

"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone

Contact

Contact asked Voco to help outsource and negotiate agreements that would see the company's...MORE

"Voco delivered seamlessly. They've ensured we have a very sound commercial footing to go forward from."

Mark Corbitt

General Manager, ICT