We initially engaged Voco to assist us with our thinking on how to deal with the expiry of Westpac’s telecommunications contract and how we would deal with the then planned contact centre transformation in that context. Voco engaged with Westpac in a structured manner that allowed Westpac to determine the strategy it wanted to pursue (and how to do it) rather than being told what course of action should be followed. As a result, Voco wasn’t viewed as an external resource who would simply provide answers but as a key part of the Westpac team. Following that initial engagement, it was clear that Voco could provide the value Westpac needed to undertake a full telecommunications RFP. The overall engagement lasted approx 24 months and Voco provided value across a number of areas:
Also important was the engagement style which was down to earth, easy to deal with, focused on getting the job done (not geared to getting the next engagement) and ensuring the success of the project.
Richard Lowthian
Head of Procurement (Telco)
Westpac NZ
BSA highly recommends the services of Voco when a dedicated team of professionals is required to solve the problem of development of ... MORE
Ray Larkin
GM Business Development
BSA
We are happy with the work Voco did on this engagement. We found staff responsive, professional and highly knowledgeable and we would gladly work with Voco ... MORE
Kobus Dippenaar
Senior Consultant
Independent Quality Assurance NZ
Vodafone engaged Voco to develop a new ICT Operating model, organisation design, sourcing strategy and business case. They also lead the implementation phase which ... MORE
Ken Tunnicliffe
Transformation Director
Vodafone NZ
Vodafone engaged Voco to establish and run the Transformation Management Office for the acquisition and integration of TelstraClear. They brought capability, ... MORE
Ken Tunnicliffe
Enterprise Director
Vodafone NZ
Beca sought Voco’s assistance to develop a go-forward sourcing strategy for Beca’s Internet Services. This lead to a review of Beca’s Network reference ... MORE
Leeann McCallum
Group Manager, Infrastructure
Beca
We brought Voco into our core team to develop Vodafone’s proposition for government’s Telecommunications as a Service (TaaS) initiative. The Voco team has applied ... MORE
Vaughan Matthews
Executive Account Manager and Taas Programme Lead
Vodafone NZ
We initially engaged Voco to assist us with our thinking on how to deal with the expiry of Westpac’s telecommunications contract and how we would deal with the ... MORE
Richard Lowthian
Head of Procurement (Telco)
Westpac NZ