Capital & Coast DHB needed a future-facing telecommunications strategy to support the new hospital campus redevelopment.


Capital & Coast DHB had embarked on a major redevelopment of its Wellington campus. A key enabler for the new ways of working envisioned for the new campus was a refreshed Telecommunications Strategy that provided more than just speeds, feeds and phones. Voco was engaged to develop the strategy then to manage the sourcing and transition management as part of the redevelopment programme.



  • Reviewed the current state.
  • Identified the key business enablers required, using our interaction modelling methodology.
  • Developed and socialised the strategy.
  • Developed a go-to-market process and then managed it in association with the DHB’s
    procurement and IT people.
  • Provided subject matter experts and project management for the transition.


Voco provided the DHB a basis on which to go to the telecommunications supply market and source the future-facing capability it needed to underpin the operation of the new hospital campus cost- effectively and flexibly.


Fletcher Building

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Fletcher Building engaged Voco to lead an IT outsourcing evaluation and operating model transformation. The company was seeking to reduce cost, consolidate IT delivery and drive transformational change.


ANZ engaged Voco to design and build a new, enterprise-wide Contact Centre solution. Voco helped...MORE

“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”


Vodafone had recently acquired TelstraClear for $840m. The company asked Voco to help complete the...MORE

"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone

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