"Voco delivered seamlessly. They've ensured we have a very sound commercial footing to go forward from."

Contact Outsourcing of Corporate Desktop as a Service

Contact asked Voco to help outsource and negotiate agreements that would see the company's 1,115 staff transition to Desktop-as-a-Service.

Contact keeps the lights burning for over half a million Kiwis. It supplies electricity, natural gas and bottled LPG. Contact owns some of the country’s most important power generation assets including hydro, geothermal and gas-fired power stations.

Business Challenge

In early 2015, nine months into a project to refresh desktop hardware and software for their staff, Contact asked Voco to get involved and make the organisation accountable for achieving its desired outcomes and timelines. Contact recognised that aspects of the skill set required were not held in house and they would benefit from the guidance of people fluent with the IT marketplace.

Contact planned to move staff from Windows XP to Windows 8.1, upgrade all desktop and laptop equipment, and [transition to] desktop software as a service. The company needed to negotiate a commercial agreement that protected the business and provided for appropriate service levels.



  • Assisted with the evaluation of all responses.
  • Structured the negotiation with the selected supplier.
  • Led the commercial discussions ensuring that Contact was on a sound commercial footing.
  • Drafted and negotiated SLAs
  • Prepared the Master Services Agreement and associated Statements of Work.

Voco prepared the business case and worked with Contact’s lawyers to negotiate with the chosen supplier on the service model, service definitions, service specification, transition planning and commercial terms. They ran stakeholder and executive briefings, kept Contact to timelines and ensured knowledge was transferred to the team.


Contact achieved a robust commercial agreement for the supply of Desktop-as-a-Service that managed the company’s transition, risk and operational requirements. A fixed price on the transition resulted in cost efficiencies of between 10 and 15 per cent.


Contact asked Voco to steer a project to transition their staff to Desktop-as-a-Service. Voco helped negotiate and implement a commercial agreement that managed the transition, risk and operational requirements, while achieving cost efficiencies of between 10 and 15 per cent for Contact.



Fletcher Building

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Fletcher Building engaged Voco to lead an IT outsourcing evaluation and operating model transformation. The company was seeking to reduce cost, consolidate IT delivery and drive transformational change.


ANZ engaged Voco to design and build a new, enterprise-wide Contact Centre solution. Voco helped...MORE

“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”


Vodafone had recently acquired TelstraClear for $840m. The company asked Voco to help complete the...MORE

"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone

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