Fonterra asked Voco to help the cooperative improve its IT delivery.

New Zealand's largest company, Fonterra Cooperative Group Limited, New Zealand farmers. The company is responsible for approximately 30% of the world's dairy exports and has revenue exceeding 19.87 billion. Fonterra's IT delivery and service quality needed to be improved to meet increasing demand for IT services and address vendor performance issues.

Solution

Voco:

• Ran a comprehensive change programme to drive improvements.
• Designed and implemented a new IT operating model.
• Defined business and IT services.
• Developed sourcing strategy.
• Established a service integration and management (incl ITIL functions and processes) framework.
• Developed a business case and commercial strategy.
• Led contract negotiation.
• Programme managed infrastructure and network vendor service transitions.
• Implemented a new Application Support model.

Results

Fonterra was able to create a more responsive interface between the business and its IT, allowing for an enhanced customer experience. The improved service quality was realised at the same time as greater cost efficiencies.