“Voco's strategic thinking was the most valuable of all as it enabled appropriately framed decisions to be made.”

Westpac Telecommunications Review

Westpac engaged Voco to review its telecommunications sourcing strategy to reflect changes to business demands and the supply market.

Westpac is New Zealand’s second largest bank with around 1.5 million customers and 200 branches nationwide. It had been 10 years since Westpac had last tested the market for telecommunications services.


Westpac wanted to take cost out, but also needed more flexible systems to enable a change of operating model, which in turn would allow the Bank to be more responsive to their customers.



  • Led the development of a business oriented Telecommunications Sourcing Strategy.
  • Worked with Westpac to create, issue and assess an RFP.
  • Provided subject matter expertise for areas such as transition, contact centre and solution architecture.
  • Worked as part of the transition planning and initiation process.

Voco provided a focused, deliberate intervention that kept Westpac on track to achieve its objectives, and managed stakeholder engagement along the way. During the project Voco’s process was subject to, and passed, rigorous scrutiny.


Westpac achieved a significant (double digit) cost reduction and a huge uplift in capability. The Bank reinvested savings into transformational spend, creating the flexibility needed to allow changes to the business operating model.


Westpac engaged Voco to review their telecommunications sourcing strategy, looking to save money and increase flexibility so that they could better respond to the demands of both the business, and their customers. Voco developed and helped implement a strategy which enabled a double digit cost reduction and a huge uplift in capability.



Fletcher Building

Fletcher Building engaged Voco to lead an IT outsourcing evaluation and operating model...MORE

Fletcher Building engaged Voco to lead an IT outsourcing evaluation and operating model transformation. The company was seeking to reduce cost, consolidate IT delivery and drive transformational change.


ANZ engaged Voco to design and build a new, enterprise-wide Contact Centre solution. Voco helped...MORE

“Voco has been a trusted part of our team for several years, working closely with us in highly visible complex contact centre and voice projects. They have provided innovative thinking and been a safe pair of hands for complex and demanding delivery projects.”


Vodafone had recently acquired TelstraClear for $840m. The company asked Voco to help complete the...MORE

"Voco brought capability, experience and nous to this complex and wide-ranging programme of work and were a material contributor to its success."

Ken Tunnicliffe

Enterprise Director, Vodafone

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