Goodbye email requests, hello app
Proof of vaccination was essential to employment and accessing services, and what began as a trickle of email requests from Kiwis seeking proof soon turned into thousands.
The Ministry of Health needed an agile digital solution that could:
eliminate errors from manual data entry
speed up vaccination letter processing
respond swiftly to privacy requests.
The Ministry knew that swift responses were crucial, and they needed a scalable, secure solution.
Working as a team, the Ministry and Voco created a self-service portal using the Microsoft Power Platform, featuring:
API integrations for data verification and automated letter generation
a user-friendly single-page interface for efficient request processing
automatic notifications for issue identification.
The Ministry drastically improved its ability to handle proof of vaccination requests. During the portal's operation, 364,000 vaccination letters were automatically generated, a massive time saving compared to the previous 10-minute manual processing per letter.
For the Ministry, this solution:
reduced people requirements
mitigated 'key person risk'
offered an audit trail
provided valuable insights through reporting.
And for New Zealanders, the solution:
streamlined the request process
offered guidance on data issues
delivered letters quickly
prioritised time-sensitive requests.
To explore the potential of automation with Power Apps for your business, get in touch with the Voco Business Apps team today.