Privacy policy

This privacy policy applies to personal information collected through It explains why, how and when we collect your personal information, how it is stored, and how you can manage it.
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Collecting personal information

We collect information provided by you, such as your name and email address, when you choose to contact us through our website.  

Using personal information

The personal information you provide to us may be viewed by our website administrators, Voco team members who will respond to your enquiry, and third-party providers who may need to access or work on the website.

Holding your personal information

When you provide personal information to us, we will take all reasonable steps to make sure your information is stored safely and securely.


Security of our website is managed by our chosen platform.

Disclosing your personal information

Enquiries through our website are disclosed to appropriate members of our team so that they can respond to your enquiry. We may choose to include third parties – such as our key partners – when responding to your enquiry.

Accessing and correcting your personal information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at 

Collecting statistical information

We use Google Analytics to collect statistical information about the traffic to our website. This aggregated information does not identify you personally. It is used to help us manage, evaluate and improve our website.  

Statistical information collected includes: 

  • how many users visit our website, the pages they visit and average session time

  • the operating systems our website visitors use e.g. Windows, MacOS, Firefox

  • the devices our website visitors use e.g. desktop, mobile, device brand/model

  • where our website visitors are located (country, city).

Using statistical information

Statistical information may be viewed by Voco website administrators, appropriate staff and third-party providers who work on our website. 


Our website does not collect cookies.