Genuine Support, Genuine Results

Support agreements are funny things. Most suppliers treat them like an insurance policy where the client pays to secure help when they need it - which usually means when something goes wrong.

But we think “support” should mean much more than that.

Support should be about optimising and enhancing your applications to deliver maximum value. That’s why we’ve designed Voco’s Support Services to go well beyond the reactive; they’re proactive, innovative, and will help your business get the most out of your technology investments.

The magic of Microsoft Power Platform and Dynamics 365

Our Support Services are centred around the Microsoft suite – specifically Power Platform, Dynamics365 and Azure.

We love these tools because they’re low or no code solutions designed specifically to help organisations streamline operations, enhance collaboration, improve connection with customers, and drive growth.

If you don’t already use these tools in your business, here are the basics. 

Power Platform is a low-code platform that empowers businesses to build custom apps tailored to specific needs. Whether it’s automating repetitive tasks or creating a bespoke solution to address unique challenges, Power Apps puts the power of innovation into the hands of non-developers. And seamless integration with tools like Exchange, SharePoint, and Teams, allows businesses to supercharge their processes and improve collaboration effortlessly.

Then there’s Dynamics 365, which builds on the Power Platform to deliver robust out-of-the-box solutions for Customer Service, Field Services, and Finance and Operations. With AI-driven tools, real-time analytics, and a wealth of customisable features, Dynamics 365 provides a versatile toolkit for teams to work smarter, connect with customers more deeply, and reduce costs - all while leveraging Microsoft’s continuous feature enhancements. 

The best part? These solutions are cost-effective and quick to implement, offering a low total cost of ownership (TCO) and faster speed to market.

We’ve been working with these platforms for many years now and have seen significant productivity gains, operational improvements, and customer experience benefits for our clients who have embraced them.

At Voco, we don’t just implement these tools; we spend much of our time optimising them to deliver maximum value, helping businesses simplify the complex and accelerate their digital transformation.

Your Power Platform and Dynamics 365 experts

We’re passionate about solving problems and driving innovation. With deep expertise in Power Platform, Dynamics 365, and Azure, we’re proud to be part of Microsoft’s preferred partner network.

This partnership gives us the opportunity to collaborate on high-impact projects, leverage cutting-edge technology, and deliver scalable solutions that help our clients thrive.

Whether you’re looking to enhance operations, empower your team, or transform customer experiences, we work closely with you to unlock the full potential of your technology investment.

Our approach is holistic, focusing not just on technology but on the business change and impact required to deliver real results.

Why do you need Support Services?

Let’s be honest: implementing a new CRM or ERP system is no small feat. Many organisations invest months (sometimes years) deploying these platforms, only to find themselves disappointed when the expected business results don’t materialise.

Why does this happen?

Over-emphasis on technology

Too often, the focus is on the software itself rather than the business change it’s meant to enable.

Underestimated data migration
Data quality and migration are frequently overlooked, leading to inefficiencies and frustration.

At Voco, we flip the script. We believe that successful digital transformation starts with a deep understanding of your business goals, pain points, and challenges. And by aligning technology with strategy, we help organisations realise the full value of their investments.

What makes Voco’s Support Services different?

We tailor our Support Services to meet your unique needs, providing fixed pricing for complete transparency and no unwelcome surprises.

And we do so much more than just deal with incidents. We empower your business by optimising and enhancing your applications, ensuring they deliver maximum value. Through proactive support and continuous improvement, we help you stay ahead, drive efficiency, and achieve your strategic goals.

Here’s how we do it:

1. Act: We don’t wait for problems to arise - we proactively drive service delivery, provide performance reporting, and meet with you regularly to ensure everything is on track.

2. React: Whether it’s resolving incidents, adding or removing users, or troubleshooting challenges, our skilled support team are always on hand to assist.

3. Inspect & Correct: With every Wave Release, we plan, test, and remediate to minimise risks and keep your systems running smoothly.

4. Perfect: Through User Adoption Assessments, we continuously identify opportunities for improvement and potential feature enhancements.

And here’s the best bit: we leverage Voco-developed AI tools to provide more value while reducing the cost of support. After all, if we’re not using AI to enhance our own business, how can we credibly advise you to use it in yours?

A tailored approach for every client

When we partner with a new customer, our journey begins with discovery. Using AI tools, we map out your applications, create process diagrams, and identify areas for improvement – all without burdening your team.

Armed with these insights, we develop a customised roadmap that highlights optimisation opportunities and actionable next steps. This approach ensures that your support services are not only reactive but also forward-thinking, addressing potential issues before they escalate and unlocking the full potential of your systems.

Are you ready to unlock the full potential of your Microsoft investment?

If your business uses Microsoft Power Apps or Dynamics 365, and you feel like you’re not getting the most out of your support agreements, we’d suggest asking yourself these three questions:

1. Is your support partner reactive rather than proactive?

2. Are you experimenting with new features and exploring innovative use cases?

3. Are you leveraging AI to enhance your systems and reduce costs?

If the answer to any of these questions is “no,” it might be time to explore how Voco can help. With us, you’ll get:

• Proactive support: we don’t just solve problems; we anticipate them.

• Customised solutions: every business is unique, and so are our recommendations.

• Expertise you can trust: we’re Microsoft specialists you can rely on, with years of experience and a proven track record.

• Innovative processes: From AI-driven discovery to continuous improvement, we use cutting-edge technology to deliver better results for our clients.

By partnering with Voco, you’re not just investing in support services - you’re investing in the future of your business. Let’s make it happen.